City of Enid

  • Part Time Pro Shop Attendant

    Deadline for Applications
    10/18/2019
    Employee Group
    Part Time
    Work Schedule
    Variable shifts, some weekends required
    Type
    Regular Part-Time
    Min
    USD $9.99/Hr.
    Department
    225 Golf
  • Position Description

     

    POSITION DESCRIPTION

     

    POSITION TITLE: Part Time Pro Shop Attendant                      DEPARTMENT: Golf    

     

    POSITION CODE: PT-501                                                          FLSA STATUS: Non-Exempt

     

    POSITION REPORTS TO: Golf Pro, Director of Operations/Superintendent

     

    POSITIONS SUPERVISED: None                                

     

    BLS COMPARABLE: 41-2021, Counter & Rental Clerks

    Leadership: Provides co-worker leadership to others through motivation, team building,

    and providing feedback.    

    CONDITIONS OF EMPLOYMENT:

     

    • Subject to post offer, pre-employment drug screen.
    • Subject to a pre-employment criminal background check.

    POSITION PURPOSE: To enhance the quality of life of Enid residents and guests through efficient operation of the Pro Shop and provision of excellent customer service.

    ESSENTIAL FUNCTIONS AND BASIC DUTIES

     

    • Compute charges for merchandise, green fees, cart rental fees, and yearly membership fees; receive payments.
    • Prepare merchandise for display, purchase, or rental.
    • Recommend and provide advice on a wide variety of golf related products, speciality items, and services.
    • Answer telephones and provide information.
    • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental or purchase.
    • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
    • Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
    • Inspect and adjust rental items to meet needs of customer.
    • Explain rental fees, policies and procedures.
    • Balance the cash register and record daily revenues.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Provide assistance to other departments as needed.
    • Perform other duties as required

    PERFORMANCE MEASUREMENTS

     

    • The Pro Shop runs smoothly and efficiently.
    • Excellent customer service is provided to customers.
    • The Pro Shop appears clean and user friendly.
    • Cash registers are accurately balanced and all revenues are documented.
    • Effective working relations exist with City personnel.
    • New employees are well trained and assisted. Management is appropriately informed.
    • Employee understands and adheres to applicable safety policies.
    • The City’s professional reputation is maintained.

    QUALIFICATIONS

     

    EDUCATION/EXPERIENCE:                  High School diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.

                                                                           

    CERTIFICATES/LICENSES:                  Additional related training preferred.

     

    REQUIRED KNOWLEDGE:                    Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services.

     

    Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services.     

     

    English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

     

    SKILLS/ABILITIES:                              Ability to use cash register and make change.

    Handle multiple tasks simultaneously.

                                                               Accurate and attentive to detail.

    Excellent communications and public relations abilities.

    Strong typing and computer application skills.

    Ability to assist and support others.

    Able to operate telephone, PC, copier, and other basic business machines.

    PHYSICAL & MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

     

    FINGER DEXTERITY:                      Manual dexterity sufficient to reach/handle items and work with the fingers.

    VISUAL ABILITIES:                          Normal vision, with or without corrective lenses.

     

    PHYSICAL STRENGTH:                   Exerts up to 25 lbs. of force occasionally. Light physical activity performing non-strenuous daily activities of a retail sales nature. Use of hands and fingers to touch, handle, and feel. Frequent standing. Ability to stoop and bend.

     

    LANGUAGE/COMPREHENSION:     Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

    REASONING ABILITY:                     Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few variables in standardized situations.

     

    MATHEMATICS ABILITY:                 Ability to add, subtract, multiply, and divide in all units or measure, using whole numbers, common fractions, and decimals. Ability to computer rate, ratio, and percent and to draw and interpret graphs.

    WORK SCHEDULE/HOURS:      Part Time –less than 28 hours per week, shifts will vary, some weekends and evenings required.

     

    Other–Variable lunch period and breaks in coordination with other office personnel.

    WORK CONDITIONS:                Well-lighted, heated and/or air-conditioned indoor retail sales setting with adequate ventilation.

     

    Noise level:                             Moderate noise (examples: business office with computers and printers, light traffic).

     

    Other work conditions:             None.  

    ADVANCEMENT CRITERIA

    INTERMEDIATE

    ADVANCED

    3-5 years related experience.

    6+ years related experience.

    Additional vocational training.

    Associate’s Degree or equivalent in related field.

    Ability to work independently.

    Supervisory skills.

    Knowledge of golf course operations.

    Advanced knowledge of golf course operations.

    Basic accounting skills or training.

    Assumes additional responsibility in absence of Golf Pro.

    Public relations skills.

     

    Valid CPR certification.

     

    Knowledge of safety as it applies to job.

     

    JOB DESCRIPTIONS

     

    Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.

     

    All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

     

    In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

     

    I have reviewed this job description and I can perform the essential functions of this position, with or without, reasonable accommodations. I have also received or have been offered a copy of this job description.

     

    Printed Name__________________________ Date ___/____/____ Signature_______________________________

                                                                                    

     

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